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Enhance Customer Interactions with Sentient Edge’s AI-Powered Conversational Commerce Solutions
Phitomas’ Conversational Commerce solutions enhance your business’s customer interactions through conversational commerce, leveraging generative AI-powered templates and use cases to provide end-to-end customer journeys. This technology improves customer satisfaction by offering a swift and convenient purchase experience, ensuring customers can easily find and buy what they need.
Our AI solutions deliver personalised journeys that build trust and brand loyalty, creating meaningful connections between your brand and customers. Additionally, we use generative AI to power recommendations, prompting customers with tailored suggestions that encourage purchases and drive sales growth.
Why choose GenAI Conversational Commerce
Our commitment to conversational commerce delivers a range of benefits, from enriching customer interactions to optimising sales processes and strengthening market position.
Personalised Customer Experience
Deliver tailored recommendations and offers to each customer based on their preferences and behaviour. Enhance customer satisfaction and loyalty by providing a shopping experience that feels uniquely personal.
24/7 Customer Support
Never miss a sale with round-the-clock customer service. Our AI-powered chatbots and virtual assistants are available 24/7 to answer questions, assist with purchases, and resolve issues, ensuring a smooth and hassle-free shopping experience.
Seamless Integration
Integrate Conversational Commerce with your existing e-commerce platform, social media channels, and messaging apps effortlessly. Our solutions ensure a cohesive customer experience across all touchpoints, making it easy for customers to interact with your brand.
Increased Engagement and Conversion Rates
Engage customers in real-time conversations that guide them through their shopping journey. By providing instant responses and personalised assistance, you can significantly boost engagement and conversion rates, turning casual browsers into loyal customers.
Data-Driven Insights
Leverage the power of AI to analyse customer interactions and gather valuable insights. Understand customer preferences, behaviour, and feedback to continuously improve your products, services, and marketing strategies.
Scalable and Adaptable Solutions
Whether you’re a small business or a large enterprise, our Conversational Commerce solutions are designed to scale with your growth. Adapt to changing customer needs and market trends with flexible, future-ready technology.
"Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”
Key Features of GenAI Conversational Commerce Solutions
Embrace the future of customer engagement with our state-of-the-art Conversational Commerce solutions
Real-time translation and multilingual support
Multi-Lingual Support
Allows trading companies to communicate with international clients in their native languages, expanding their market reach
AI-driven product recommendations
Personalised Recommendations
Analyses customer preferences and purchasing history to suggest products, increasing sales and customer satisfaction
Speech recognition for hands-free operation
Voice Activated Assistant
Enables users to interact with the system using voice commands, improving accessibility and convenience
Image recognition for product identification
Visual Product Search
Customers can upload images to find similar products, enhancing the shopping experience and making it easier to find specific items
AI-powered order management system
Automated Order Processing
Streamlines order processing, from placement to fulfilment, reducing errors and improving efficiency
24/7 customer support via AI chatbots
Customer Support and Chatbot Integration
Provides instant responses to customer inquiries, handling common questions and issues, and escalating complex cases to human agents when necessary
AI-powered billing and invoicing
Automated Billing and Invoicing
Automates the generation and sending of invoices, ensuring accuracy and timely payments
Boost Your Engagement with AI – Get Started Now
Don’t wait—embrace AI innovation.