Infor Solutions
Once the decision is made to implement Infor’s enterprise applications, our responsive and experienced support team is there to help execute rapidly and keep systems running smoothly. Our global support partners and professionals are focused on quick issue resolution and uninterrupted service, to help serve customers better.
Phitomas provides two levels of support, Standard Support and Premium Support.
Phitomas Standard Support includes:
- 8×5 access to on-line and phone support
- 24×7 critical system down support
- Established incident response times based on severity
- Unlimited access to Infor’s Infor365 Online Support (http://www.infor365.com/)
- Infor’s Knowledgebase
Phitomas Premium Support includes Phitomas Standard Support PLUS:
- 24×7 access to live support
- Dedicated Support Account Manager
- Dedicated, prioritized telephone number
- Annual account review
- Product roadmap sessions
- Annual support visit
- Proactive defect notification
- Enhanced learning features
Remote access diagnostic tools, extensive searchable knowledgebase and online chat features help ensure fast time-to-value during implementation and beyond. Quickly and easily get the latest software releases and patches through the Infor download center.